SHIPPING POLICY

March 19, 2026

Thank you for shopping with KIVINE. This Shipping Policy explains how we process, dispatch, and deliver orders.

1. Order Processing Time

Orders are generally processed within 1 to 3 business days after payment is successfully received and verified.

Processing time may be longer during peak seasons, promotional periods, public holidays, inventory checks, payment review, or other operational circumstances.

2. Shipping Time

Estimated delivery times vary depending on the destination, the shipping method, customs procedures, and carrier operations.

Transit times shown on the website, at checkout, or in shipping confirmations are estimates only and are not guaranteed unless explicitly stated otherwise.

3. Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation email containing relevant shipment details, which may include tracking information where available.

4. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect, incomplete, or undeliverable address is provided, shipping delays, failed delivery, additional fees, return charges, or loss of eligibility for a full refund may result.

If you notice an address error, please contact us as soon as possible at support@kivine.store. We cannot guarantee that changes can be made once an order has entered processing or shipment.

5. Delivery Delays

We are not responsible for delivery delays caused by events beyond our reasonable control, including but not limited to:

customs inspections,
carrier disruptions,
severe weather,
public holidays,
force majeure events,
local delivery restrictions,
or inaccurate information provided by the customer.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, local handling fees, or other charges may apply depending on the destination country and local regulations.

Unless expressly stated otherwise, such charges are the responsibility of the customer.

7. Lost, Stolen, or Delayed Parcels

If your parcel appears delayed, please first review the tracking information if available.

If you believe your shipment is lost or significantly delayed, contact us at support@kivine.store with your order number and relevant details. We will make reasonable efforts to assist in reviewing the shipment status with the carrier where appropriate.

We are not responsible for stolen parcels after confirmed delivery, except where liability is required under applicable law.

8. Split Shipments

In some cases, items from the same order may be shipped separately for logistical reasons. If this occurs, you may receive separate packages and tracking updates.

9. Refused or Undeliverable Shipments

If a shipment is refused, unclaimed, or returned due to customer-related reasons, including incorrect address details or failure to complete delivery requirements, we reserve the right to deduct shipping costs, return fees, customs charges, handling fees, or other direct expenses from any eligible refund.