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Sound That Inspires
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Built for Better Sound and Everyday Freedom.
We believe in the transformative power of sound, crafting products that enhance every moment.
Frequently asked questions
Sales Terms
All orders placed on this website are subject to product availability and acceptance by KIVINE.
Prices are shown in the currency displayed at checkout and may include or exclude taxes depending on the customer’s location and applicable regulations. Shipping fees, if applicable, are calculated at checkout.
Ownership of the goods transfers to the customer upon full payment. Risk of loss or damage transfers upon delivery.
KIVINE reserves the right to cancel or refuse any order for legitimate reasons, including payment issues, suspected fraud, or product unavailability.
Legal Notice
This website is operated by KIVINE SARL.
Registered Address: 14 Avenue du Général de Gaulle, 94160 Saint-Mandé, France
Email: support@kivine.store
SIREN: 943 240 200
RCS: 943 240 200 R.C.S. Créteil
VAT Number: FR43943240200
All content on this website, including text, images, branding, and design elements, is protected to the extent permitted by applicable law. Unauthorized use, reproduction, or distribution is prohibited.
Refund & Return Policy
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and returned with original packaging where applicable.
To request a return, please contact us at support@kivine.store before sending the item back. Unauthorized returns may not be accepted.
Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 7–14 business days. Shipping fees are generally non-refundable unless the item is defective, damaged, or incorrect.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Privacy Policy
KIVINE respects your privacy and is committed to protecting your personal data.
We may collect information such as your name, address, email address, phone number, payment-related details, and order information to process purchases, provide customer support, and improve our services.
We do not sell your personal information. Your data may be shared only with trusted service providers when necessary to operate our website, fulfill orders, process payments, or comply with legal obligations.
If you have any questions about how your data is used, please contact support@kivine.store.
Terms of Service
By using this website, you agree to use it only for lawful purposes and in accordance with these terms.
All product information, pricing, and availability are subject to change without notice. We reserve the right to refuse or cancel orders where necessary, including in cases of suspected fraud, pricing errors, or unavailable stock.
By placing an order, you confirm that the information you provide is accurate and complete.
For any questions regarding these terms, please contact support@kivine.store.
Shipping Policy
Orders are usually processed within 1–3 business days after payment confirmation.
Delivery times may vary depending on destination, carrier, customs processing, and seasonal demand. Estimated shipping times shown at checkout are for reference only and are not guaranteed.
Customers are responsible for providing accurate shipping information. We are not responsible for delays caused by customs, force majeure, or incorrect delivery details.
For shipping questions, contact support@kivine.store.
Shipping Policy
Orders are usually processed within 1–3 business days after payment confirmation.
Delivery times may vary depending on destination, carrier, customs processing, and seasonal demand. Estimated shipping times shown at checkout are for reference only and are not guaranteed.
Customers are responsible for providing accurate shipping information. We are not responsible for delays caused by customs, force majeure, or incorrect delivery details.
For shipping questions, contact support@kivine.store.
Contact Information
Brand Name: KIVINE
Company Name: KIVINE SARL
Registered Address: 14 Avenue du Général de Gaulle, 94160 Saint-Mandé, France
Email:support@kivine.storeSIREN: 943 240 200
RCS: 943 240 200 R.C.S. Créteil
VAT Number: FR43943240200