PRIVACY POLICY

March 19, 2026

This Privacy Policy explains how KIVINE SARL, operating under the brand KIVINE, collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that your personal data may be processed as described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:

KIVINE SARL
14 Avenue du Général de Gaulle, 94160 Saint-Mandé, France
Email: support@kivine.store

2. Information We Collect

We may collect the following categories of personal information:

Information you provide directly

your name,
billing address,
shipping address,
email address,
phone number if voluntarily provided,
payment-related details necessary to process transactions,
communications you send to us,
and any information you provide when requesting support.

Information collected automatically

IP address,
browser type,
device type,
pages visited,
time spent on pages,
referral source,
and other technical or usage information collected through cookies or similar technologies.

Order-related information

order number,
products purchased,
transaction status,
shipping details,
and customer service history related to your order.

3. How We Use Your Information

We may use your personal data for the following purposes:

to operate and maintain our website,
to process and fulfill orders,
to arrange shipping and delivery,
to communicate with you about your order,
to provide customer service,
to detect, prevent, or investigate fraud, abuse, or other unlawful activity,
to improve our website, products, and services,
to comply with legal and regulatory obligations,
and to maintain internal business records.

4. Legal Bases for Processing

Where required under applicable law, including the General Data Protection Regulation (GDPR), we process personal data on one or more of the following legal bases:

performance of a contract,
compliance with legal obligations,
legitimate interests, including operating and securing our business,
and consent, where consent is required.

5. Sharing of Information

We do not sell your personal data.

We may share your personal information with trusted third parties when necessary to operate our business, including:

payment service providers,
logistics and shipping partners,
website hosting and technical service providers,
analytics providers,
customer support tools,
and legal, regulatory, or governmental authorities when required by law.

These third parties receive only the information reasonably necessary to perform their services.

6. International Data Transfers

Depending on our service providers, your information may be processed in countries outside your country of residence. When required, we take reasonable steps to ensure that appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

fulfill orders,
provide customer support,
maintain tax and accounting records,
resolve disputes,
enforce agreements,
and comply with legal obligations.

Retention periods may vary depending on the nature of the data and the applicable legal requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

ensure proper website functionality,
remember user preferences,
analyze website traffic,
and improve the overall browsing experience.

You may be able to manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

9. Your Rights

Subject to applicable law, you may have the right to:

access your personal data,
request correction of inaccurate data,
request deletion of your data,
object to certain processing,
request restriction of processing,
request data portability,
and withdraw consent where processing is based on consent.

To exercise your rights, please contact us at support@kivine.store. We may need to verify your identity before processing your request.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website is not intentionally directed to children, and we do not knowingly collect personal data from children in violation of applicable law. If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. Any updated version will be posted on this page with the revised effective date.